Project Three Deliverables Training: · For our training approach, we have chosen to implement an interactive training program that will consist of game based trai

Project Three Deliverables

Training:

· For our training approach, we have chosen to implement an interactive training program that will consist of game based training, role playing and simulations. Instead of taking a more traditional approach, such as video training or a classroom setting, we decided to do something more hands-on in order to yield better results in the training progress. With interactive training the employees have a higher chance to learn the new systems faster and will also be able to retain the new methods of work.

· The company has decided to outsource the training to a company named E-lectronics, that specializes in training for newly implemented work systems.

· Part of the training process that E-lectronics implements, is the use of current employees with their consultant. The idea is to get one or two people from management and train them separately first before the training process begins with the whole company, this way when the actual training starts they have these current employees who are already familiar with all the staff that can help with the training process in order to make everyone feel more comfortable and at ease which will help a lot when it comes down to the actual learning aspect of the training program.

· There will be 4 levels of training that will happen. The first is the simplest, it will be for cashiers and stockers. This will simply train these employees how to use the system for taking orders, payments, looking for inventory and checking on existing orders if required. The next level is for management, this training is more technical because it requires a lot of security bypass. Management does not have to interact with customers as much as cashiers, but they will be dealing with system issues. With this training management will learn how to bypass security protocols that cashiers and stockers will not have access to, this will also give them the ability to go into customers accounts to make adjustments if needed. The next level of training will be for IT, this training will give the IT team access to the whole system and the ability to bypass and overwrite any security protocol if it is needed, this will be needed if management cannot resolve an issue. All employees will have to go through a very detailed training for dealing with customers, IT will also go through this training because they will deal with customer issues as well. The point of the customer training is for employees to learn how to be empathetic and patient with customers, we believe the core to any good business model is to constantly work to perfect customer satisfaction.